We make it easy for professional excavators and homeowners alike to locate underground utilities by joining the national “Call Before You Dig” program. 811 is the national number designated by the Federal Communications Commission to help protect homeowners and professional excavators from unintentionally hitting underground utility lines while working on digging projects.
Why call 811?
Every digging project, no matter how large or small, warrants a call to 811. Installing a mailbox, building a deck and planting a tree or garden are all examples of digging projects that should only begin after underground lines are marked. Hitting an underground utility line while digging can harm the environment, cause serious personal injuries, disrupt service to an entire neighborhood and potentially incur fines and repair costs.
How does it work?
You need to call at least 72 hours before digging Dialing 811connects callers in North Carolina with the state’s one-call center (www.nc811.org). A representative from the one-call center will ask you for the location and description of your digging job. The representative will then notify CCEC and other affected utility companies to send professional locators to the proposed dig site to mark the approximate location of your lines. Once your underground lines have been marked, you will know the approximate location of your utility lines and can dig safely.
If you are installing a pool in your yard, you need to know that the National Electrical Safety Code requires a 22.5 foot clearance in any direction from the water level, edge of pool, diving platforms, pool sliding boards or other fixed pool-related structure to the overhead electric service line, and a 25-foot clearance from overhead primary lines. The code applies to in-ground and above-ground pools, hot tubs, and the like.
Additionally, all pools must be a minimum of 5 feet away from any underground electric cables. Call before you set up any in-ground or above ground pool or hot tub to be sure clearances are met. Before digging for any pool or yard project, call 811 to have underground cables located.
Failure to check clearances can result in additional expense if we have to move any of our lines and facilities or if the pool or hot tub must be moved to comply with the National Electrical Safety Code.
The clearances are designed to protect swimmers and people using rescue and skimmer poles, which are typically aluminum, and to keep the path clear for utility workers.
If you have trees in your yard that are endangering our lines and equipment, please give us a call at (252) 247-3107 or (800) 682-2217 or complete this form to request trimming. We will contact you by phone before we send any crews or equipment to your property.
Remember plant all trees, plants, shrubs and fences a minimum of 10 feet away from electrical equipment. This will prevent your landscaping items from being removed or trimmed for access to equipment.