To continue to provide all members with reliable power, CCEC anticipates returning to its pre-pandemic payment collection procedures and policies on Aug. 1, which coincides with the expected expiration of Gov. Roy Cooper’s executive orders that halted disconnects during the outbreak.
“We have always put disconnects as a last resort for members, and we will continue to work with members to find individualized solutions, while preserving the cooperative’s financial health and ability to faithfully serve all members,” said CEO Jake Joplin.
Carteret-Craven Electric Co-op was built by, and belongs to, this community. Our community focus is what drives us as we respond to evolving COVID-19 challenges and local concerns.
To help our members experiencing financial hardship as a result of the COVID-19 pandemic, we temporarily suspended service disconnections due to nonpayment of bills in the second week in March. In accordance with Governor Cooper’s Executive Orders, CCEC also stopped charging members late fees and interest.
Payment Assistance Available
“We have been monitoring member accounts and proactively making calls to those with mounting past-due balances to discuss their options for repayment,” said Vice-president of Customer Service Cheryl Slater. “We are offering deferred payment plans and referring them to local agencies that can provide emergency bill payment assistance, many of which are supported by grants from our Operation RoundUP program. We also providing tips and tools to help reduce home energy use as a way to manage energy costs.”
To further help members facing financial challenges CCEC returned $2,960,080 in capital credits to members and former members in May, which is a portion of retired capital credits typically returned in the fall.
“We anticipate returning additional funds in September, which will help those with past-due balances.” Joplin said. “We do not want to cut off anyone’s power. We recognize that for many, life has not yet returned to normal.
If you missed payments and have accrued a balance, we encourage you call us to us as soon as possible so that we can we can work together to put a payment plan in place that maintains service. You can reach us at 252.247.3107 or 1.800.682.2217.
You can also contact any of these agencies for emergency assistance:
Carteret County Department of Social Services: 252.728.3181
Hope Mission Ministerial Outreach, Morehead City: 252.240.2359
Salvation Army, Morehead City: 252.726.7147
Matthew 25 Fund, Newport: 252.223.4727
Havelock-Cherry Point Ministerial Outreach: 252.447.5190
Craven County Department of Social Services: 252.636.4900